Frequently Asked Questions
Everything you need to know before booking your journey.
What documents do I need for Umrah?
You need a valid passport (6+ months validity), passport photographs, and a completed Umrah visa application. SDJABALU handles the visa processing for you.
How do I make a payment?
We support secure payments via card and bank transfer. You can pay in full or via an approved installment plan depending on the package.
Can I cancel or change my booking?
Yes. Cancellation terms vary by package and timing. Please review our Refund Policy or contact our team for assistance.
Are flights and hotels included?
All our packages include return flights, hotel accommodation near the holy sites, transfers, and guided support unless otherwise stated.
How close are the hotels to the Haram?
Our hotels range from steps away (premium) to a short walk (economy). Each package lists the exact distance.
Do you arrange group guides?
Yes, every group travels with an experienced guide and, on premium packages, a dedicated scholar.